At 11ph.com, we believe that gambling should always be a fun and entertaining experience — never a source of stress, financial hardship, or harm. Our responsible gaming programme is built to keep Filipino players in control, informed, and protected at every step.
Our Commitment
11ph.com is committed to providing a safe, fair, and responsible gaming environment for all Filipino players — from Manila to Cebu, Davao to Quezon City.
11ph.com provides a full suite of player protection tools. You can activate any of these directly from your account settings or by contacting our 24/7 support team.
Set a daily, weekly, or monthly deposit cap in Philippine Peso to keep your spending within a budget you're comfortable with. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period to prevent impulsive decisions.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when you've been playing for a set amount of time. This helps prevent the kind of extended play sessions that can lead to problem gambling behaviour.
Define the maximum amount you are willing to lose over a given period. When your loss limit is reached, you will be unable to place further wagers until the limit period resets. This is one of the most effective tools for preventing chasing losses.
Take a short break from gambling without permanently closing your account. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, you cannot log in, deposit, or place bets on 11ph.com.
If you feel your gambling is becoming a problem, you can self-exclude from 11ph.com for a minimum of 6 months or permanently. Once activated, self-exclusion cannot be reversed during the exclusion period. All marketing communications will also be stopped immediately.
Enable periodic on-screen reminders that show you how long you've been playing and how much you've wagered in the current session. Reality checks are a simple but powerful way to stay aware of your gambling activity in real time.
Activating any of our player protection tools is quick and straightforward. Here's how to do it on 11ph.com:
Access your 11ph.com account using your registered email and password. Make sure you are on the official 11phcom.net domain.
Navigate to your profile menu and select "Responsible Gaming" or "Player Protection" from the account settings panel.
Select the tool you want to activate — deposit limit, session limit, loss limit, cooling-off, or self-exclusion — and set your preferred parameters.
Confirm your selection. Restrictions take effect immediately. For self-exclusion, you will receive a confirmation email to your registered address.
If you need help activating any tool, our 24/7 live chat support team is always available to assist you — no judgment, just help.
Gambling is meant to be enjoyable. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help or use our self-exclusion tools.
Spending more money or time gambling than you originally intended, and finding it difficult to stop once you've started.
Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
Gambling with money that was set aside for essential expenses such as rent, bills, groceries, or your children's school fees.
Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down or stop.
Hiding your gambling activity from family members, friends, or colleagues, or lying about how much time or money you spend gambling.
Gambling has begun to negatively affect your work, studies, relationships, or mental health, but you feel unable to stop.
If you recognise two or more of these signs, we strongly encourage you to use our self-exclusion tool or contact our support team immediately. You are not alone — help is available.
Self-exclusion is the most powerful responsible gaming tool available on 11ph.com. When you self-exclude, your account is immediately suspended and you will be unable to log in, deposit, or place any bets for the duration of your chosen exclusion period. Here is what you need to know:
Choose from a minimum 6-month exclusion, a 1-year exclusion, a 5-year exclusion, or a permanent lifetime exclusion. All options are available directly from your account settings.
Self -exclusion takes effect the moment you confirm it. Your account is locked immediately, all active sessions are terminated, and you will be removed from all marketing lists. Any pending withdrawals will still be processed to your GCash, PayMaya, or bank account.
Once self-exclusion is activated, it cannot be lifted before the chosen period ends — even if you request it. This is intentional. The cooling-off period protects you from impulsive decisions to return to gambling before you are ready.
When your exclusion period ends, your account will not be automatically reactivated. You must contact our support team and complete a reinstatement process, which includes a 24-hour reflection period before access is restored.
Need to self-exclude right now? Contact our 24/7 live chat support team or email us at [email protected] and we will activate self-exclusion on your account immediately — no questions asked.
PAGCOR is the Philippine government agency responsible for regulating and licensing all gaming operations in the country. PAGCOR has established responsible gaming standards that all licensed operators — including platforms serving Filipino players — are required to follow. These standards include age verification, player protection tools, and responsible gaming awareness programmes.
11ph.com aligns its responsible gaming programme with PAGCOR's guidelines to ensure that Filipino players are protected in accordance with the highest standards set by Philippine gaming regulators. If you have concerns about gambling-related harm that you feel have not been adequately addressed by 11ph.com, you may raise them directly with PAGCOR through their official channels.
PAGCOR's Responsible Gaming programme includes public awareness campaigns, player education materials, and support resources for problem gamblers in the Philippines. Filipino players are encouraged to familiarise themselves with PAGCOR's responsible gaming guidelines as part of their overall approach to safe gambling.
If you or someone you know is struggling with problem gambling, the following types of support are available in the Philippines. Reaching out is a sign of strength, not weakness — maraming tulong ang available para sa inyo.
The National Center for Mental Health (NCMH) Crisis Hotline provides free mental health support to Filipinos. Available 24/7 for those experiencing gambling-related distress.
Gamblers Anonymous (GA) has chapters across the Philippines, including in Metro Manila, Cebu, and Davao. GA offers free peer support meetings for anyone affected by problem gambling.
Local barangay social welfare offices and the Department of Social Welfare and Development (DSWD) can connect individuals and families affected by problem gambling with counselling and financial assistance services.
Gambling at 11ph.com should always be fun, exciting, and within your control. Set your limits, use our tools, and play the games you love — slots, live casino, bingo, and more — knowing that 11ph.com has your back every step of the way.
Must be 21 or older to register and play. Please gamble responsibly.