Frequently Asked Questions

The minimum deposit at 11ph.com varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. Deposits are credited to your account instantly for e-wallet methods. There are no deposit fees charged by 11ph.com, though your payment provider may apply their own charges.

Withdrawal processing times at 11ph.com depend on your chosen method. GCash and PayMaya withdrawals are typically processed within 1–3 hours after approval. Bank transfers to BPI, BDO, and Metrobank take 1–3 business days. All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱500. Withdrawals are processed during business hours (8 AM – 10 PM PHT), with priority given to verified accounts.

Withdrawals may be delayed or rejected for several reasons: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment account name, or a pending security review. If your withdrawal has been pending for more than 24 hours, please contact our support team with your transaction reference number. We'll investigate and resolve the issue as quickly as possible.

11ph.com does not charge any fees for standard deposits or withdrawals . However, your payment provider (GCash, PayMaya, your bank, etc.) may apply their own transaction fees. We recommend checking with your provider before initiating a transaction. For large withdrawals above ₱50,000, additional verification steps may be required as part of our standard security procedures.

Mahjong Ways 2 is one of the most popular slot games at 11ph.com, developed by PG Soft. It features a mahjong tile theme with cascading reels, free spins, and multipliers — making it a big hit with Filipino players who love the familiar mahjong aesthetic. To play, simply log in to your 11ph.com account, navigate to the Slots section, and search for Mahjong Ways 2. You can also visit the dedicated Mahjong Ways 2 page for a full game guide.

Ezugi Live is a leading live dealer casino provider available on 11ph.com. It streams real dealers in real time from professional studios, offering games like live baccarat, live roulette, live blackjack, and live dragon tiger. The experience is as close to a physical casino as you can get online — complete with HD video, real cards, and interactive chat. Visit our Ezugi Live page to learn more about the available tables and how to join a live game.

Yes. 11ph.com is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform is responsive and works smoothly on most modern smartphones and tablets. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live dealer games which require a consistent stream.

Yes. All games on 11ph.com use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are independently audited by recognised testing laboratories. Live dealer games use physical cards and wheels operated by trained dealers in real time, eliminating any possibility of digital manipulation. The Return to Player (RTP) percentages for each game are available in the game information panel.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before the resulting winnings become withdrawable. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you need to place a total of ₱20,000 in bets before you can withdraw. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Most bonuses at 11ph.com are automatically credited to your account when the qualifying conditions are met — for example, making a qualifying deposit. Some promotions require you to enter a promo code during the deposit process. You can view all available promotions and their claim instructions in the Promotions section of your account dashboard after logging in. If a bonus hasn't appeared after meeting the conditions, contact our support team.

Yes. If you prefer to play without bonuses — for example, to avoid wagering requirements on your withdrawals — you can opt out of bonus offers in your account settings under Preferences > Bonus Settings. You can also contact our support team to have your account set to bonus-free mode. Note that once you opt out, you will not receive promotional offers until you opt back in.

Two-factor authentication adds an extra layer of security to your 11ph.com account. To enable it, go to Account Settings > Security > Two-Factor Authentication. You can set up 2FA using an authenticator app (such as Google Authenticator) or via SMS to your registered Philippine mobile number. We strongly recommend enabling 2FA to protect your account from unauthorised access.

If you suspect that someone has accessed your 11ph.com account without your permission, act immediately: change your password, enable 2FA if not already active, and contact our 24/7 support team. We can temporarily freeze your account while we investigate. Do not share your login credentials with anyone — 11ph.com staff will never ask for your password. Be cautious of phishing sites that imitate 11ph.com; always verify you are on the official 11phcom.net domain.

11ph.com collects and processes personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). We collect only the data necessary to operate your account, process transactions, and comply with regulatory requirements. You have the right to access, correct, and request deletion of your personal data. For full details on how we handle your information, please read our Privacy Policy.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period (minimum 6 months). Self-exclusion takes effect immediately — your account will be locked, all active sessions terminated, and you will be removed from all marketing lists. Self-exclusion cannot be reversed before the chosen period ends. If you need immediate help, contact our 24/7 support team and they will activate it for you right away.

Yes. 11ph.com aligns its responsible gaming programme with the standards set by PAGCOR (Philippine Amusement and Gaming Corporation), the government body that regulates gaming in the Philippines. This includes strict age verification (21+), player protection tools, and responsible gaming awareness. Filipino players who need additional support can also reach out to PAGCOR's responsible gaming resources or contact organisations like Gamblers Anonymous Philippines.

Log in to your 11ph.com account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose whether you want a daily, weekly, or monthly limit and enter your preferred amount in Philippine Peso. The limit takes effect immediately. If you want to increase a limit, a 7-day cooling-off period applies to prevent impulsive decisions. Decreasing a limit takes effect right away.